Frequently Asked Questions

Everything you need to know about your next pair of kicks.

How do I know which size to order?

We provide a comprehensive size guide on each product page. Since fit can vary between brands, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.

What is your return policy for limited releases?

You can return unworn sneakers in their original packaging within 30 days of delivery. Please note that the shoebox is considered part of the product and must be returned undamaged.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout if you need your sneakers sooner.

Are all sneakers on Sneex authentic?

Absolutely. Every pair of sneakers sold on Sneex undergoes a rigorous multi-point inspection by our expert authentication team to ensure 100% authenticity.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Affirm.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.